Your privacy matters to us. This policy explains what personal information we collect, how we use it, and how we keep it safe. We will never sell your data.
1. Who We Are
Thrive At Life is a holistic health coaching practice operated by Tina, based in Somerset West, Western Cape, South Africa. We are the responsible party for the personal information we collect through this website and our coaching services.
Contact: tina@thriveatlife.co.za
2. What Information We Collect
We collect personal information only when you actively provide it to us, including:
- Contact enquiries: Your name, email address, and any information you include in your message when you use the contact form or email us directly.
- Booking information: Your name, contact details, and relevant health background information provided as part of the coaching intake process.
- WhatsApp communications: Messages you send via WhatsApp for enquiries or coaching support.
- Calendly bookings: When you book a discovery call, Calendly collects your name, email, and appointment details. Please refer to Calendly’s Privacy Policy for details.
We do not use cookies for tracking, run advertising pixels, or collect any information passively through this website.
3. How We Use Your Information
We use the information you provide to:
- Respond to your enquiries and provide the coaching services you have requested.
- Send programme-related communications, schedules, and resources.
- Follow up after sessions or events where relevant.
- Improve our services based on participant feedback.
We will not use your contact information to send unsolicited marketing communications. Any newsletter or update communications will only be sent with your explicit consent.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share information only in the following limited circumstances:
- Service providers: Third-party tools we use to operate our business (e.g., Calendly for scheduling, email hosting). These providers process data only on our behalf and under appropriate data protection terms.
- Legal requirements: If required to do so by law or in response to valid legal processes.
5. How Long We Keep Your Information
We retain your personal information for as long as is reasonably necessary to provide services to you or as required by applicable law. Enquiry and communication records are typically retained for up to 3 years. You may request deletion at any time (see Section 7).
6. How We Protect Your Information
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Our website is served over HTTPS. Sensitive coaching intake information is stored securely and accessed only by Tina.
7. Your Rights
Under the Protection of Personal Information Act (POPIA) and applicable South African law, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your information (subject to any legal retention obligations).
- Object to the processing of your information for direct marketing.
- Lodge a complaint with the Information Regulator of South Africa.
To exercise any of these rights, please contact us at tina@thriveatlife.co.za. We will respond within a reasonable timeframe.
8. Third-Party Links
This website contains links to third-party services including Calendly and WhatsApp. Once you leave our site, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any external services you use.
9. Children’s Privacy
Our services are intended for adults (18+). We do not knowingly collect personal information from children under 18 without parental consent. If you believe a child has provided us with personal information without consent, please contact us and we will take steps to remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on this page with the date of last update. We encourage you to review this page periodically.
11. Contact
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at tina@thriveatlife.co.za.